SHIPPING INFO

AUSTRALIA

* Australia Post 2 - 5 days ( business days )

* Handling time ( 1 - 2 days )

* Tracking Number provided

INTERNATIONAL

* Shipping priced by weight of items

Starting from $ 15 - depends on weight of items

* 2 weeks to 4 weeks

* Handling time ( 1 - 2 days )

* Tracking Number provided

Our items are shipped from Sydney, Australia and we ship Australia Wide.

The international countries that we are currently shipping to are:

  • United States

  • UK

  • New Zealand

  • Canada


Our items are shipped within 1-2 business days and a tracking number is always provided.


- Australia -

We ship using Australia Post and estimated shipping times are as follows:

Sydney Metro     :  Up to 2 business days

NSW Rural          :  Up to 5 business days

Interstate Metro :   3 - 6 business days

Interstate Rural   :   5 - 6 business days

 

- Other Countries:

(United States, UK, Canada and New Zealand)

You can expect 7 to 14 business days using standard International postage.

Please note that the Jacquard Piñata Alcohol Inks are not able to be shipped overseas, only within Australia.

REFUND POLICY

RETURNS

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We do not provide a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem or fault with a product covered by consumer guarantees.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Your item should be unused and in the same condition that you received it and with original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at   diamondcloudsartandcraf@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at diamondcloudsartandcraft@gmail.com and send your item to: 10 Johnston Ave, Lurnea, NSW, 2170, Australia.

Shipping
To return your product, you should mail your product to: 10 Johnston Ave, Lurnea, NSW, 2170, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.